Guide

Square - Disconnecting and Reconnecting Square

Learn when to disconnect or reconnect your Square account in Peach Suite Pro, how to check connection status, safely restore authorization, protect existing records, and troubleshoot synchronization and payment problems.

Updated: October 27, 2026

Square — Disconnecting and Reconnecting Your Account

Learn when to disconnect or reconnect Square, how to restore an inactive connection, and what to check before making changes to your business's Square integration.

Most businesses do not need to disconnect Square during normal operation.

Before You Disconnect Square

A failed synchronization, unmatched payment, or individual record requiring attention does not automatically mean your Square connection is broken.

Before disconnecting:

Open Menu → Square → Square Control Center.
Review the current Square connection status.
Open Sync Activity and check for unfinished or failed synchronizations.
Review any unresolved Square payments or reconciliation issues.
Determine whether a connection change is actually necessary.

Important: Do not disconnect Square simply to repair one client, service, product, inventory item, or payment. Review the specific issue first.

When Should I Reconnect Square?

Reconnecting may be appropriate when:

The Square connection is inactive.
Square authorization must be renewed.
Peach Suite Pro requests reconnection.
The existing authorization needs to be repaired.

Use the connection-management process available in Peach Suite Pro rather than attempting to repair the connection through unrelated actions.

How to Disconnect Square

Open Square Control Center.
Confirm that you are working in the correct Peach Suite Pro business.
Review the connected Square account and any outstanding synchronization or payment issues.
If a disconnect option is available, review its instructions and consequences.
Confirm the disconnection only when you intend to remove or replace the connection.
Return to Square Control Center and verify the updated connection status.

Important: Disconnecting Square is a significant business configuration change. If you are replacing an account or are unsure about the consequences, contact Peach Suite Pro Support first.

What Happens to Existing Records?

Disconnecting Square is not intended to delete existing Peach Suite Pro appointments, clients, income records, or other business information.

It is also not a method for deleting transaction history maintained by Square.

However, features that require an active Square connection may become unavailable until the connection is restored.

If you have questions about how a specific business record will be affected, contact Peach Suite Pro Support before disconnecting.

How to Reconnect Square

Open Menu → Square → Square Control Center.
Review the current connection status.
Select the available reconnect or authorization option.
Follow the Square authorization instructions.
Verify that you are authorizing the correct Square business account.
Complete the authorization process.
Return to Peach Suite Pro and confirm the connection is active.

Tip: If your browser is already signed in to Square, verify which Square account is displayed before approving authorization.

Do I Need to Synchronize Everything After Reconnecting?

No, not automatically.

Reconnecting Square restores or updates the connection. Synchronizing data is a separate action.

Confirm the Square connection is active.
Review recent Sync Activity.
Determine whether any synchronization is actually needed.
If a sync was interrupted and Resume Sync is available, use that option when appropriate.
Only initiate Sync All to Square when a full synchronization is needed.

Important: Do not repeatedly start full synchronizations while investigating connection issues.

What If I Connected the Wrong Square Account?

Stop before performing additional synchronization.
Confirm which Square business account was authorized.
Do not synchronize data from the wrong business.
Review the available connection-management options.
Contact Peach Suite Pro Support if you are unsure how to correct the connection safely.

Connecting the wrong business account should be resolved before additional Square operations.

Connection Problems vs. Synchronization Problems

Problem	Where to Start
Square connection is inactive	Square Control Center
Square authorization expired or needs repair	Square Control Center
One client, service, or product failed to sync	Sync Activity
A synchronization was interrupted	Sync Activity / Resume Sync
A payment cannot be matched	Reconcile Square Payments
A payment needs client identification	Reconcile Square Payments / Identify Client

What If Reconnecting Does Not Work?

Verify that you selected the correct Square business account.
Review any authorization errors displayed by Square.
Return to Square Control Center and check the connection status.
Follow any corrective instructions shown by Peach Suite Pro.
Contact Support if the connection cannot be restored.

If Square is connected but individual records still fail to synchronize, investigate those records through Sync Activity rather than disconnecting again.

Security and Account Protection

Always verify the correct business before authorizing Square.
Do not share Square account credentials.
Use appropriate Peach Suite Pro permissions for managing connections.
Do not reconnect or replace an account without understanding the reason.
Do not create duplicate income or payment records to compensate for a temporary connection problem.

When to Contact Peach Suite Pro Support

Contact Support if:

The Square connection cannot be restored.
The wrong Square business account was connected.
You are replacing an existing Square account.
Square shows an active connection but supported features are unavailable.
You cannot determine whether a payment or synchronization completed.

Provide the approximate date and time, current connection status, relevant Sync Activity details, and any Square Payment ID available.

Do not send your Square password or other sensitive account credentials to Support.

Remember

Disconnecting Square is not a troubleshooting shortcut.

Check the connection, review Sync Activity, understand the issue, and take the smallest appropriate corrective action.