Public Booking Page
The Public Booking Page is the customer-facing appointment page that clients use to schedule services online.
This page uses your current booking settings to display eligible services, providers, dates, and appointment times.
What This Page Does
The Public Booking Page allows clients to:
* Select a service.
* Select a provider when provider selection is available.
* Choose an available date and time.
* Enter their contact information.
* Book an appointment for themselves or someone else.
* Review and confirm the appointment.
Before Sharing the Public Booking Page
Complete the following setup before distributing the public booking link:
* Configure Business Hours.
* Configure Provider Hours.
* Assign services on Provider Services.
* Confirm that services and providers are publicly bookable.
* Add applicable Provider Time Off.
* Run the Availability Test.
* Review the Internal Booking Preview.
The Booking Control Center should show that the required online booking setup is ready.
Opening the Public Booking Page
1. Open the Booking Control Center.
2. Select Open Public Page.
3. Review the customer-facing booking page.
4. Confirm that the correct business name, services, providers, and appointment times appear.
5. Copy or share the public booking link only after testing is complete.
What Clients See
Clients see only services and providers that are active and eligible for public booking.
Available appointment times are calculated from your current booking schedule and availability rules.
Clients do not see internal schedule notes, employee administration details, financial information, or private business settings.
How Appointment Availability Is Calculated
A public appointment time may appear only when:
* The business is open.
* An eligible provider is working.
* The provider performs the selected service.
* The provider is allowed to receive public bookings.
* The service is active and publicly bookable.
* The full service duration fits within the available schedule.
* There is no conflicting appointment.
* There is no overlapping Provider Time Off record.
Booking for the Client
When a client books for themselves, the booking contact and service recipient are the same person.
The appointment confirmation should display the client’s name, selected service, provider, date, time, and other booking details.
Book for Someone Else
Clients may use Book for Someone Else when they are arranging an appointment for another person.
The person completing the booking remains the booking contact.
The guest name identifies the person receiving the service.
Appointment details should clearly show:
* Who the appointment is for.
* Who booked the appointment.
* The booking contact’s phone number and email address.
Completing a Public Booking
An appointment is not created simply by opening the page or viewing available times.
The appointment is created after the client completes the required information and submits the final booking confirmation.
After the booking is completed, Peach Suite Pro should display a confirmation page and process any configured confirmation email.
After a Client Books
The new appointment should appear in the Peach Suite Pro Calendar.
Review the appointment details when necessary, including:
* Client or booking contact.
* Appointment For.
* Provider.
* Service.
* Appointment date and time.
* Duration and price.
* Booking source or channel.
Public online appointments may also create an email automation queue record when an automated confirmation email is configured.
Sharing the Public Booking Link
The public booking link may be shared through approved business channels such as:
* Your business website.
* Email.
* Text messages.
* Social media.
* Digital business profiles.
* Printed or digital marketing materials.
Always test the link after making significant booking-setting changes.
Public Booking Link and Workspace
Each participating business workspace has its own public booking address.
Confirm that you are sharing the link associated with the correct business and workspace.
Do not manually alter the public booking address unless the booking configuration specifically allows it.
Common Problems
The public page does not open
Confirm that online booking is enabled and that the public booking address is configured for the business workspace.
No services appear
Confirm that at least one service is active, publicly bookable, and assigned to an eligible provider.
No appointment times appear
Review Business Hours, Provider Hours, Provider Services, Provider Time Off, existing appointments, and service duration.
Use the Availability Test to investigate the selected date and service.
A provider does not appear
Confirm that the provider is active, publicly bookable, assigned to the selected service, and has working hours.
The wrong business information appears
Confirm that the public booking link belongs to the correct business workspace.
The service duration or price is incorrect
Review the service record on the Service Types page.
A test booking created a real appointment
Completing and confirming the public booking process creates an appointment.
Cancel or remove test appointments after testing is complete.
A confirmation email was not received
Review the Email Automation Queue, recipient email address, email status, and any delivery error shown by Peach Suite Pro.
Related Booking Pages
* Booking Control Center
* Business Hours
* Provider Hours
* Provider Services
* Provider Time Off
* Availability Test
* Internal Booking Preview