Online Booking
Online Booking allows clients to view available services, select an appointment time, and submit a booking directly through your Peach Suite Pro public booking page.
Appointments submitted through Online Booking are added to the Peach Suite Pro Calendar and connected to the appropriate business workspace.
Booking Control Center
The Booking Control Center is the administrative area used to manage your public booking setup.
Use the Booking Control Center to review your online booking availability, public booking link, services, providers, and booking settings.
Changes made to your booking setup may affect which services, providers, dates, and appointment times clients can select.
Public Booking Page
Your public booking page provides clients with a guided appointment-booking process.
The client will normally complete the following steps:
* Select a service
* Select a date
* Select an available appointment time
* Select a provider when provider selection is available
* Identify who the appointment is for
* Enter contact information
* Review the appointment
* Confirm the booking
Selecting a Service
The client begins by selecting the service they would like to book.
The service information may include:
* Service name
* Appointment duration
* Price
* Available providers
Only active services that are available for online booking should appear on the public booking page.
Selecting a Date and Time
After selecting a service, the client chooses a date and reviews the available appointment times.
Peach Suite Pro checks the business schedule, provider availability, appointment duration, and existing appointments before displaying available times.
A time that is already occupied or unavailable should not be offered as a booking option.
Availability is checked again when the client confirms the appointment. This helps prevent two people from booking the same appointment time.
Selecting a Provider
A provider may be selected when more than one eligible provider is available for the chosen service.
Depending on the business setup, the client may see:
* A specific provider
* Multiple provider choices
* Any Available
If Any Available is selected, Peach Suite Pro may assign the appointment without requiring the client to choose a specific provider.
Who Is This Appointment For?
The client must identify whether the appointment is for themselves or for someone else.
Me
Select Me when the person entering the booking information is also the person receiving the service.
The booking contact and the appointment recipient will be the same person.
Someone Else
Select Someone Else when a client is scheduling an appointment for a friend, family member, child, or another person.
The person completing the booking must enter the first and last name of the person receiving the service.
For these appointments:
* Appointment For identifies the person receiving the service
* Booked By identifies the person who submitted the booking
* Phone and email remain connected to the booking contact
* The guest does not automatically inherit the booking contact's communication consent or client history
Booking Contact Information
The booking contact enters their name, phone number, and email address.
Peach Suite Pro may use the email address and phone number to match the booking contact to an existing client record.
If no matching client is found, Peach Suite Pro may create a new client record for the booking contact.
If the information matches more than one different client record, the booking may be stopped so the records can be reviewed safely.
Reviewing the Appointment
Before confirming the booking, the client should review all appointment details carefully.
The review may include:
* Appointment For
* Booked By, when applicable
* Service
* Provider
* Date
* Time
* Duration
* Price
* Contact information
The client should return to the previous step if any information is incorrect.
Confirming the Booking
When the client confirms the appointment, Peach Suite Pro checks availability one final time.
If the appointment time is still available, the appointment is saved and added to the Calendar.
The confirmation page displays the appointment information and confirmation number.
If the selected time is no longer available, the client must return to the booking page and choose another available time.
Confirmation Emails
After a successful public booking, Peach Suite Pro places a confirmation email in the Email Automation Queue.
The email is sent to the booking contact and includes the appointment details.
When an appointment is booked for someone else, the email includes both:
* Appointment For
* Booked By
Confirmation emails also include the configured email opt-out footer.
SMS confirmation is not currently included in the public online booking process.
Appointments on the Calendar
Online bookings are automatically added to the Peach Suite Pro Calendar.
The calendar card displays the name of the person receiving the service.
For an appointment booked for someone else, the Appointment Command Center displays:
* Booked for Someone Else
* Appointment recipient's name
* Booked By
* Booking Contact Phone
* Booking Contact Email
For a standard appointment, the modal continues to display the client's normal phone and email information.
Email Automation Queue
The Email Automation Queue allows authorized users to review email messages created by Peach Suite Pro.
Queue statuses may include:
* Pending
* Processing
* Sent
* Failed
* Cancelled
Depending on the current status, authorized users may be able to:
* Send Now
* Retry
* Cancel
The View Message option displays the stored email content, including the email footer after a successful send.
Managing Online Bookings
After an appointment is added to the Calendar, staff can manage it using the normal appointment tools.
Available actions may include:
* Edit Appointment
* Quick Reschedule
* Cancel Appointment
* Finish Session
* Review appointment notes
* Review provider information
Privacy and Communication Preferences
The person receiving the service and the person who submitted the booking may be different individuals.
Peach Suite Pro keeps the booking contact information separate from the appointment recipient when Someone Else is selected.
A guest should not automatically receive the booking contact's email consent, SMS consent, communication history, or client history.
Communication preferences should be reviewed and recorded separately for each client.
Troubleshooting
No Appointment Times Are Available
Confirm that the selected service is active and available for online booking.
Also review provider schedules, business hours, appointment duration, existing appointments, and unavailable time blocks.
The Selected Time Became Unavailable
Another appointment may have been saved before the client completed the booking.
Return to the booking page and choose another available time.
The Wrong Person Appears as the Booking Contact
Review the email address and phone number entered during booking.
Peach Suite Pro uses this information to identify the booking contact's client record.
A Confirmation Email Was Not Received
Open the Email Automation Queue and review the message status.
Confirm that the recipient email address is correct and review any failure or retry information.
The Appointment Recipient Is Incorrect
Open the appointment from the Calendar and review Appointment For and Booked By.
Edit the appointment if the recipient's name was entered incorrectly.